eDataPay Call Center and Telemarketing Sales force
Call-in sales staff for eDataPay payment provider.
Every business owner requires a safe and secure payment gateway that allows him to keep track of his clientele’s data and provide them with alternatives for recurring billing and payments.
Businesses who use contact centers for sales have been finding significant success in the business-to-business market, where they have been able to increase revenue and solidify customer relationships.
We hope the following data regarding call centers and telemarketing is useful to you.
Call Center Merchant Accounts: How to Get Started?
Contact centers perform essential functions for businesses of all sizes and in a variety of industries. Depending on who you ask, a “call center” may do anything from fielding inquiries from customers to collecting data to cold calling potential clients for new business. While these specialist call centers may be viewed as an integral element of a company’s customer service department, they typically work under contract with the companies themselves.
This occurs due to the fact that call centers can sometimes serve the needs of numerous companies at once. This allows them to give round-the-clock support for its customers.
Any person who has worked in a call center can attest to the fact that running one is rarely easy. High employee turnover, a diverse roster of clients with varying priorities, and difficulties with even the most fundamental aspects of running a firm all contribute to a tense environment. In particular, this latter point can be onerous, as many contact centers have difficulty securing even the most fundamental business resources, such as a merchant account.
While there are many of companies that can meet the needs of call centers in terms of quality business services, it’s undeniable that many of them have trouble finding reasonably priced business services.
How Does a Call Center Get a Merchant Account?
For a call center to accept payments, it needs a merchant account. It paves the way for any company to take payments via credit cards, debit cards, and other merchant services.
Any business owner will tell you that accepting payments is more complicated than just collecting cash, putting it in the bank once in a while, and hoping for the best. There is a dizzying variety of payment methods available to businesses nowadays. The amount of cash they have is negligible. There are also a wide variety of other payment methods, such as crypto payments, eChecks, ecommerce, ACH transfers, and credit cards. Furthermore, a merchant account provider is crucial for not only keeping fraud rates low but also safeguarding the merchant and the customer when fraudulent transactions do occur due to the development of cybercrime and fraud.
If you’re just starting off, you might assume that getting a bank account is all you need to get started. To my dismay, this is not the case. Financial services, such as bill paying, savings, and checking accounts, are all available from banks and bank accounts. While a bank account is necessary for receiving funds and keeping track of financial transactions, this is not sufficient on its own. The more complex financial services that are offered by merchant account providers are what you require for this.
Therefore, it is imperative that each given call center makes every effort to locate a merchant account provider that can provide said center with adequate merchant account services. Sadly, this can be difficult for call centers for a variety of reasons, many of which are unique to the call center business.
The importance of having a merchant account for a call center cannot be overstated.
That’s a problem that every call center might face. In theory, all you need to do to find out how much it will cost to have a merchant account provider process your payments, set up payment gateways, and manage any other services you require is to give them a call. However, many service providers view call centers as too risky to offer merchant accounts.
If you run a business that accepts credit card payments, you may be considered high risk since you face additional difficulties beyond those faced by other businesses. They crop up when a business has a greater propensity for fraud or chargebacks. When someone makes a purchase using your credit card without your permission, this is considered fraud.
If a fraudulent payment is made using a credit card, the card issuer will cover the cost. That means the card’s issuer or another party will have to foot the bill. A chargeback will occur as a consequence. While chargebacks are inconvenient for everyone involved, merchants and merchant account processors often bear the brunt of the financial costs because of the extra work required to file the necessary documentation, conduct an investigation, and provide a refund.
High-risk merchants, such as call centers, are typically charged a higher fee per transaction by merchant account providers to compensate for the higher risk involved in processing payments for these businesses. Moreover, they may need additional steps in the setup process or increase the initial cost.
It’s imperative to keep from overpaying risky suppliers. However, not all merchant account providers are created equal, and many work with a wide variety of businesses to assist in mitigating risk, and hence, costs.
What Makes a Call Center Dangerous?
Very few situations reach the “high risk” category for just one or two causes. Only companies that satisfy most of these requirements are given this designation. In fact, there are a number of dangers that make call centers a risky business. Some examples are:
Call centers frequently accept credit card payments over the phone, however it might be difficult to confirm the cardholder’s identity over the phone. This greatly increases the likelihood that call centers may unwittingly take part in the process of making fraudulent credit card charges.
The sheer number of calls handled by a call center, along with the high-stakes nature of many of those calls, greatly raises the likelihood that more fraud will occur than usual during those calls.
Many services that are paid for on a recurring basis are run by call centers, which also process payments and address other customer care needs. Many consumers of subscription services dispute their bills because they are confused about the frequency and purpose of their payments.
Many call centers aren’t based in the US and/or deal with consumers who aren’t either. Because of this, your call center may have to deal with a rise in chargebacks and an increase in the risk of fraud.
Product-specific: If a supplier often deals with illegal or grey market goods, they will be classified as high risk. Products that could be used illicitly raise issues for businesses on a more local level. Examples include selling adult goods or paraphernalia associated with illegal drugs may put your company in a high-risk category.
Any advice on how a merchant account service might best interface with a call center?
Thankfully, there are a variety of methods in which a merchant account provider can collaborate with a call center to cut down on costs, fraud, and chargebacks for the business.
A high-risk payment gateway is the most crucial service a merchant account provider can offer a call center. Having a merchant account provider set up the necessary software and integration for a call center to accept credit cards guarantees that the funds will be deposited in the right place. Credit cards aren’t the only payment option, though. The use of ACH payments is something your company may require. Call centers frequently use ACH payments, which are bank-to-bank transfers. Call centers may need to accept non-cash forms of payment such checks, eChecks, and cryptocurrency depending on the nature of their business. This is especially true for the increasingly common practice of accepting cryptocurrency as payment across a wide range of sectors. It’s important for a call center to investigate new ways to accept payments.
There could be a need for a wide variety of additional eCommerce choices. As an illustration, numerous merchant account providers are reaching out to incorporate additional online payment gateways. In the event that your call center accepts any of these forms of payment, it is imperative that you confirm that your merchant account provider is capable of processing such transactions.
Finally, you should verify that the merchant account provider you’re considering has substantial background working with overseas banks and currency exchanges. Because call centers frequently serve clients from outside the country, it’s likely that any monetary transactions involving such clients would involve a foreign bank or currency conversion before reaching your account. You should therefore collaborate with a merchant account provider who has experience in managing and minimizing transfer costs, should the need arise.
What Qualities Should a Good Merchant Account Service Have?
It’s unlikely that you can run a successful call center with only the bare minimum of support. When you sign up for a merchant account, the company you work with may supply you with a wide variety of services. Moreover, there is a wide variety of services that are peculiar to your field that you will presumably require.
As a first step, you should look for a merchant account provider that has extensive experience serving high-risk businesses and contact centers. There are a number of requirements unique to the call center industry, such as dealing with large call volumes, combating fraud, serving customers in other countries, and more. That’s why you need a merchant account provider with industry-specific knowledge and experience.
You should also check that your prospective merchant account provider provides chargeback insurance. In other words, they will assist you in reducing the number of chargebacks you experience and may even absorb the costs associated with a predetermined amount of chargebacks. It’s important to do your research to determine if a service like this is good for you, as it may come with a single charge or be included in a larger package designed specifically for the needs of high-risk merchants.
As a second step, check that your prospective merchant account provider is compatible with your current software. If your company has been around for a while, chances are you already have a long history of working with a platform that handles your financial records, CRM, tax filings, and more. Therefore, you should verify that your prospective merchant account provider has the know-how to incorporate their software with your existing systems. As a result, you’ll save money and reduce the time and effort required for staff training.
Additional hardware requirements may be necessary depending on the nature of the supplementary software you decide to acquire. If you run a business, you could need point-of-service devices, so it’s important to research what options are available. You should also look into the costs associated with making that acquisition. Find out right away what kind of expenses you will have to pay if maintenance or customer service is required for the equipment you acquire. There is nothing more frustrating than dealing with a merchant account provider who isn’t forthcoming regarding fees and other terms of service related to using their hardware.
There are a lot of options for merchant account processors, so it’s important to be picky about who you work with and what features they offer. To ensure little effort and maximum functionality, you’ll want to work with a company that has substantial experience dealing with other high-risk merchants, can give you access to other products, and can integrate with the software you’re already using. At the same time, reasonable and inexpensive pricing is essential.
If this sounds like something that could benefit your company, please contact us at EDataPay.com.
Every merchant will need a strong, reliable payment gateway that gives him full control over the business customer’s information and gives him options for rebilling and continuing payments.
Processing Solutions for High Risk and Hard to Place Merchants
eDataPay Payments offers the next generation of high risk payment processing with our commitment to providing extremely low rates, white glove service and a consultative approach to all our merchants.
- Recently ranked “Best for High-Risk Businesses” by Money.com.
- The lowest rates available for high risk credit card processing with no arbitrary fees or processing minimums.
- Availability of alternative payment processing solutions such as E-Check and ACH processing.
- Relationships with multiple processors and banks, in order to place our merchants into the best processing programs.
- Dedicated support teams focused on delivering VIP service and support to our high risk merchants.
- A commitment to providing best-in-class EMV/NFC terminals, payment gateways and shopping carts.
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